FAQs
Shipping to the EU
**VAT Requirements:** From 1st July 2021, EU deliveries require VAT payment by the recipient prior to delivery. This charge is collected by the courier or delivery partner. For any inquiries about this process, please contact us at info@ellienbeanprints.co.uk before placing your order.
Framed Prints
• Quality and Materials: Our frames are crafted in Yorkshire from authentic wood, avoiding the use of laminate or MDF. Choose from solid oak, or black or white painted wood. The frames feature a fine finish and are glazed with acrylic glass for enhanced safety.
• Specifications: Each framed print comes with a 14x11 inch textured mount. We use A4 fine art matt archival paper and pigmented inks, adhering to the Giclée fine art print standards. This ensures outstanding archival quality, light fastness, and stability.
Custom Design Service
• Personalised Prints: All our designs are created in-house in Yorkshire. If you're seeking a unique print for any occasion – engagement, anniversary, or other – and like an existing design on our website, simply email us with your preferred details and chosen design to design@elliebeanprints.co.uk. We'll confirm feasibility before you make a purchase.
• Satisfaction Guarantee: We offer a 100% money-back guarantee at the artwork approval stage. If you're not satisfied with the design we provide before printing, you're entitled to a full refund.
Further Queries?
Contact Us: If you have any additional questions, please feel free to reach out via email at info@elliebeanprints.co.uk. We’re here to help!
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This version focuses on the key services and policies, providing a clear and concise guide for customers.
